Tracking order
Order Tracking Process
At NixieTresor, we make it easy for you to track your precious jewelry and accessories every step of the way. Here's how our order tracking works:
- Order Confirmation: Immediately after placing your order, you'll receive an email confirmation containing your order number and details.
- Processing Notification: When your order enters our fulfillment process (typically within 1-2 business days), you'll receive another email update.
- Shipping Notification: Once your package is dispatched, we'll send you a shipping confirmation email containing:
- Your tracking number
- Carrier information
- Estimated delivery date
- In-Transit Updates: Your tracking number will provide real-time updates as your package moves through the carrier's network.
- Delivery Notification: You'll receive a final notification when your package has been delivered.
How to Track Your Package
You have several options to track your NixieTresor order:
Option 1: Track Through Our Website
- Log in to your NixieTresor account
- Go to "My Orders" section
- Click on "Track Order" next to your recent purchase
- View real-time shipping updates
Option 2: Track Through Carrier Website
Use the tracking number provided in your shipping confirmation email on the carrier's official website (DHL, FedEx, UPS, etc.).
Option 3: Use a Universal Tracking Service
For international shipments or consolidated tracking, we recommend using 17Track, a reliable third-party tracking service that works with multiple carriers worldwide.
How to Use 17Track:
- Visit www.17track.net
- Enter your tracking number in the search field
- Select the carrier if known (optional)
- Click "Track" to view detailed shipping information
17Track supports over 500 carriers globally and provides automatic carrier detection, multi-language support, and push notifications for status updates.
Tracking FAQs
Why isn't my tracking number working?
Tracking numbers may take 24-48 hours to activate in the carrier's system after dispatch. If your tracking still isn't working after this period, please contact our customer service.
My package shows as delivered but I haven't received it. What should I do?
First check with neighbors or your building management. If still missing, contact the carrier directly, then reach out to our support team if unresolved.
How long does international shipping take?
Delivery times vary by destination but typically range from 7-21 business days. Your tracking information will provide the most accurate estimate.
For any tracking issues or questions about your order, our customer service team is happy to help at [email protected] or through our contact form.