Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired items, add them to your cart, and proceed to checkout. Follow the steps to enter your shipping details and payment information to complete your order.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Can I modify or cancel my order after placement?
Orders can be modified or canceled within 1 hour of placement. Please contact our customer service immediately at [email protected] with your order number.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), express (2-3 business days), and overnight shipping (1 business day) options. Shipping costs vary depending on the method selected.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination (typically 7-14 business days). Please note that customs fees may apply depending on your country's regulations.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your NixieTresor account.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition with tags attached. Some sale items may be final sale - please check product descriptions.
How do I initiate a return?
Visit our Returns Center in your account dashboard or contact our customer service team. You'll receive a prepaid return label for domestic US returns.
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. Please allow additional time for the refund to appear in your account depending on your payment method.
Product Care
How should I care for my jewelry?
Store items separately to prevent scratching. Avoid contact with water, perfumes, and chemicals. Clean with a soft, dry cloth. For specific care instructions, please refer to the product care card included with your order.
Are your products nickel-free?
All our jewelry is made with hypoallergenic materials and is nickel-free unless otherwise specified in the product description.
Customer Service
How can I contact customer service?
Our team is available 24/7 via email at [email protected] or through our live chat feature during business hours (9am-6pm EST, Monday-Friday).
Do you offer gift wrapping?
Yes! Select the gift wrapping option at checkout for an elegant presentation. You can also include a personalized message.